What is the "White Glove" service?

That’s the name of our premium delivery service: We bring the armchair into the room of your choice, assemble it, show you how to use it, and take the packaging with us. The name comes from the English term “White Glove Service” and means that a piece of furniture is not simply left at your front door.

Specifically, this means: Two technicians will carry the chair to its designated spot, even up stairs. They will position it, plug it in, run through the programs once, and adjust the basic settings to your height. Cardboard boxes, plastic wrap, and styrofoam will be taken away.

It’s especially worth getting a demonstration when you first get a massage chair. Most models have more than 20 programs, and the manual doesn’t say which one is best for your back.

The alternative is standard delivery to the curb.

We’ll coordinate the appointment with you in advance by phone, usually within a two-hour time frame. When you make your purchase, please let us know if there are narrow stairwells, a lift with specific dimensions, or difficult access. That way, we can plan accordingly instead of being caught off guard when we arrive.