Warranty Terms for Business Customers

 


Warranty Terms (1 Year) for Business Customers
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Warranty Terms (2 Years) for Business Customers
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Warranty Terms (3 Years) for Business Customers
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As a commercial buyer, wegrantyou an extendedproduct-specificwarranty of 1, 2, or up to 3years in addition to your statutory rights regarding product defects. The warranty period begins on the date of delivery. The geographic scope of the warranty coverage includes Germany, Austria, the Netherlands, Belgium, Liechtenstein, Luxembourg, and Switzerland.

The warranty covers the product's freedom from defects, including defects in functionality, materials, or workmanship. If a defect occurs during the warranty period, we will, at our discretion, provide you with one of the following remedies under this warranty:

  • free repair of the product (rework) or
  • Free replacement of the product with an equivalent product (subsequent delivery)

If a replacement or repair is necessary at our specialized workshop or the manufacturer’s facility, we will arrange for the necessary transportation, and we will cover the associated costs. We will provide you with the necessary packaging materials upon request.

The warranty covers reimbursement of the following costs:

  • Costs of materials and costs for repairing defective parts or replacing them
  • Wages for Troubleshooting
  • Travel expenses
  • Delivery charges, curbside delivery

If you receive a repaired or new product under the warranty, this will not affect the remaining warranty period. The warranty does not restart upon repair or replacement of the product.

 Exclusions / Voidance of the Warranty

Warranty claims are excluded for damage to the product caused by:                 

  • damage incurred during the assembly and/or disassembly of the item, as well as any type of damage incurred during transport and damage occurring in connection with a move
  • Batteries and rechargeable batteries in small massage devices or remote controls
  • Damage caused by pets (scratches, pet urine, etc.)
  • caused by gross negligence, willful misconduct, or by third parties
  • Staining caused by color transfer from other textiles or clothing
  • that occur as a result of normal wear and tear or due to aging, wear, contamination, deterioration, or lightening, and that lead to changes in the typical properties of upholstery materials—such as grease stains, creases, crepe lines, or pilling—or to the peeling or brittleness of leather upholstery (wear and tear),
  • as well as damage caused by short circuits, lightning strikes, power surges, or operator error
  • that result from failure to follow safety precautions, improper use, misuse, or lack of maintenance contrary to the manufacturer's recommendations
  • caused by placing the item in close proximity to heat sources (e.g., tiled stoves and fireplaces), as well as by failing to follow the manufacturer's installation instructions
  • caused by corrosion or limescale buildup
  • caused by external factors affecting the item (e.g., breakage, bending, scratches, burn marks, scorch marks, cracks, cuts, etc.)
  • caused by weather or moisture
  • caused by earthquakes, wars, war-like events, terrorism, nuclear energy, or nuclear substances
  • improper handling and physical abuse (e.g., vandalism, blows, impacts, drops)
  • due to the gradual effects of cold, heat, fluctuations in temperature and air pressure, moisture, smoke, soot, dust, corrosion, light, and radiation, as well as internal deterioration (gradual wear and tear)
  • Costs of a overhaul or other measures that would have been necessary regardless of the damage
  • Additional costs resulting from changes or improvements that go beyond restoration

The warranty also does not cover personal injury, consequential damages, or damage occurring outside the device.

This retailer’s warranty does not limit your statutory rights under the purchase agreement you have entered into with us. Any existing statutory warranty rights you may have against us remain unaffected by this warranty. This retailer’s warranty therefore does not infringe upon your statutory rights; rather, it enhances your legal position.

If the purchased item is defective, you may always contact us under the terms of the statutory warranty, regardless of whether a warranty claim applies or whether you are exercising your warranty rights. 

What to Do in the Event of a Claim?

In the event of a warranty claim, please contact us, the warranty provider:

Massagesessel Welt
P4P Solutions GmbH
Max-Holder-Str. 25
73630 Remshalden
Germany

garantie@massagesesselwelt.de
Toll-free in Germany: 0800-7352963
Phone (international): +49 (7151) 205 259 95