Terms and Conditions

Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1)The following terms and conditions apply to contracts you enter into with us as the provider(P4P Solutions GmbH)via the website www.massagesesselwelt.de. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby excluded.

(2)A “consumer” within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. An “entrepreneur” is any natural or legal person, or a partnership with legal capacity, that acts in the course of its independent professional or commercial activity when entering into a legal transaction.

§ 2 Accessibility

(1) In accordance with § 14(1)(2) in conjunction with Annex 3(1) of the BFSG, we provide information on how our website and our e-commerce services comply with the accessibility requirements of the relevant regulation (BFSGV). This information is accessible via a separate, appropriately labeled button (e.g., “Accessibility Statement” or similar designation) on our website and includes, in particular, the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• Descriptions and explanations necessary for understanding how the service is performed;
• A description of how the service meets the relevant accessibility requirements.

(2) The contact information for the relevant market surveillance authority is as follows: (3) We may use artificial intelligence (AI) and specialized tools to implement accessibility requirements on our website. This is intended to accommodate a wide range of potential disabilities, including visual, hearing, physical, speech, cognitive, and neurological impairments. You can find further details by clicking the separate, appropriately labeled button on our website mentioned in paragraph 1.

(4) Our website and our e-commerce services are considered accessible if they can be found, accessed, and used by people with disabilities in the usual manner, without undue difficulty, and generally without the need for assistance from others.

(5) Measures to implement accessibility requirements include, for example, clearly legible font sizes and sufficient color contrast, navigability via mouse and keyboard, alternative text for images, captions and audio descriptions in videos (if videos are embedded on the website), language that is easy to read and understand, compatibility with all common screen readers, and customizable display options for various devices (smartphones, tablets, desktop computers, etc.).

§ 3 Formation of the Contract

(1)The subject matter of this contract is the sale of goods and/or the provision of repair services and/or the provision of installation services.

We sell the goods either partially or exclusively as a commission agent in our own name but for the account of a third party—that is, on behalf of a third party who owns the goods. Regardless of this, we are the contracting party with all rights and obligations.

(2)By listing the respective product on our website, we are making you a binding offer to enter into a contract via the online shopping cart system under the terms specified in the product description. 

(3)The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services you intend to purchase are placed in the "Shopping Cart." You can access the "Shopping Cart" by clicking the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to Order" button  (or similar term) After entering your personal information and selecting your payment and shipping options, you will see an order summary displaying your order details.

If you choose an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be directed to the order summary page in our online store or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selections or enter your information there. Finally, your order details will be displayed as an order summary on the instant payment system provider’s website or after you have been redirected back to our online store.

Before submitting your order, you have the option to review the details in the order summary, make changes (including by using your web browser's "Back" button), or cancel the order.
(4)Your requests for a quote are nonbinding. We will provide you with a binding quote in writing (e.g., by email), which you may accept within 5 days (unless a different deadline is specified in the quote).

(5)The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out in part automatically via email. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed, and, in particular, that they are not blocked by spam filters.

§ 4 Custom-Designed Goods

(1) You must provide us with the appropriate information, text, or files required for the customization of the goods via the online ordering system or by email no later than immediately after the contract is concluded. Any specifications we provide regarding file formats must be followed.

(2) You agree not to transmit any data whose content infringes the rights of third parties (in particular copyrights, rights to a name, and trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also applies to the costs of any legal representation required in this connection.
 
(3) We do not verify the accuracy of the content of the data submitted and assume no liability for errors in this regard.
 
(4) Unless otherwise specified in the respective offer, you will receive We will send you a proof, which you must review immediately. If you agree with the draft, please approve the proof for production by countersigning it in writing (e.g., via email).
We will not proceed with the design work without your approval.
You are responsible for verifying that the proof is accurate and complete and for notifying us of any errors. We assume no liability for errors that have not been reported.

§ 6 Provision of Services for Repairs

(1)To the extent that repair services are the subject matter of the contract, we are obligated to perform the repair work specified in the service description. We shall perform these services to the best of our knowledge and belief, either personally or through third parties.

(2)You are obligated to cooperate; in particular, you must describe the defect in the device as comprehensively as possible and make the defective device available to us.

(3)You are responsible for the costs of shipping the defective device to us.

(4)Unless otherwise specified in the respective quote, the repair—including preparation of the device for shipment—will be completed within 5–7 days of receipt of the device to be repaired (however, in the case of agreed-upon prepayment, only after we have received your payment instruction).

(5)If you exercise your right to terminate the contract pursuant to § 648, sentence 1 of the German Civil Code (BGB), we may demand a flat-rate fee of 10% of the agreed-upon fee if performance has not yet begun. However, where the statutory right of withdrawal applies, this applies only if you exercise your right to terminate the contract after the withdrawal period has expired. You reserve the right to prove that we in fact incurred no costs or only significantly lower costs. 

§ 7 Term of the Contract / Termination of Subscription Contracts

(3)The right to terminate the contract without notice for good cause remains unaffected by this provision.

(4)Any cancellation must be submitted either in writing (e.g., via email) or by using the cancellation button provided on our website (“Cancel Contracts Here” or a similar label).

§ 8 Special Provisions Regarding Offered Payment Methods

(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; “Klarna”), we offer the following payment options. Payment is made to Klarna in each case:

• Invoice(“Pay Later”): You can find Klarna’s invoice terms and conditions for Germany athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms for the option to extend the payment term can be found athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension.

• Instant Bank Transfer (“Pay Now”)

Use of the payment methods “invoice,” “installment plan,” and/or “direct debit” requires a positive credit check. Accordingly, as part of the purchase process and the fulfillment of the sales contract, we forward your data to Klarna for the purpose of verifying your address and creditworthiness. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

For more information about Klarna and Klarna's Terms of Use for Germany, please visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

(2) SEPA Direct Debit
When paying by SEPA Direct Debit, you authorize us, by issuing a corresponding SEPA mandate, to collect the invoice amount from the specified account.

The direct debit will be processed within 5–15 days after the contract is concluded.

The deadline for submitting the pre-notification is reduced to 5 days before the due date. You are required to ensure that there are sufficient funds in the account on the due date. In the event of a chargeback due to your fault, you are responsible for paying the applicable bank fee.

(3) Payment via "PayPal" / "PayPal Checkout"
If you select a payment method offered via "PayPal" / "PayPal Checkout," payment processing is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods available through “PayPal” are displayed under a corresponding button on our website as well as during the online ordering process. “PayPal” may use additional payment services to process payments; if special payment terms apply in this regard, you will be notified of them separately. For more information about “PayPal,” please visithttps://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(4) Payment via "Stripe"
If you select a payment method offered through "Stripe," payment processing is handled by the payment service provider Stripe Payments Europe Limited (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland; "Stripe"). The individual payment methods available through “Stripe” are displayed under a corresponding button on our website and during the online ordering process. “Stripe” may use additional payment services to process payments; if special payment terms apply in this regard, you will be notified of them separately. For more information about “Stripe,” please visithttps://stripe.com/de.

§ 9 Right of Retention, Retention of Title

(1)You may exercise a right of retention only to the extent that the claims arise from the same contractual relationship.

(2)The goods remain our property until the purchase price has been paid in full.

(3)If you are a business, the following provisions apply in addition:

a) We reserve title to the goods until all claims arising from the ongoing business relationship have been settled in full. Prior to the transfer of ownership of the goods subject to retention of title, pledging or transfer of ownership by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice total arising from the resale; we accept this assignment. You remain authorized to collect the claim. However, if you fail to properly meet your payment obligations, we reserve the right to collect the receivable ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the security to which we are entitled at your request to the extent that the realizable value of our security exceeds the claim to be secured by more than 10%. The selection of the security to be released is at our discretion.

§ 10 Warranty

(1)The statutory rights regarding liability for defects apply.

(2) Provided thatwe notify you of this prior to your submission of the contract declaration and this has been expressly and separately agreed upon, the statute of limitations for claims for defects in used goods is one year from the date of delivery of the goods. The foregoing limitation does not apply:

(3) As a consumer, you are asked to inspect the goods immediately upon delivery to ensure they are complete and free of obvious defects or shipping damage, and to notify us and the carrier of any issues as soon as possible. Failure to do so will not affect your statutory warranty rights.

(4) If a characteristic of the goods deviates from the objective requirements, such deviation shall be deemed agreed upon only if you were notified of it by us prior to our submission of the contractual declaration and the deviation was expressly and separately agreed upon between the contracting parties.

(5)If you are a business, the following provisions apply in deviation from the warranty provisions above:

a) Only our own specifications and the manufacturer’s product description shall be deemed agreed uponasthe quality of the goods; other advertising, public promotions, and statements by the manufacturer shall not be considered.

b)  In the event of defects, we shall, at our discretion, provide warranty by repair or replacement. If the attempt to remedy the defect fails, you may, at your discretion, demand a price reduction or withdraw from the contract. The attempt to remedy the defect shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods, the defect, or other circumstances indicate otherwise. In the event of repair, we are not required to bear the additional costs incurred by transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.

c) Thewarranty period is one year from delivery of the goods. The reduction of the warranty period does not apply:

- for damages attributable to us that result from injury to life, body, or health, and for other damages caused intentionally or through gross negligence;
- if we have fraudulently concealed the defect or have provided a warranty regarding the quality of the item;
- in the case of items that have been used in a structure in accordance with their normal intended use and have caused the structure’s defectiveness;
- in the case of statutory recourse claims that you have against us in connection with your rights regarding defects.

§ 11 Choice of Law, Place of Performance, Jurisdiction

(1)German law shall apply. With respect to consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence (principle of favorability).

(2)The place of performance for all obligations arising from business relationships with us, as well as the venue for legal proceedings, is our registered office, provided that you are not a consumer but rather a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general venue for legal proceedings in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is filed. The right to bring an action before a court at another statutory place of jurisdiction remains unaffected by this provision.

(3)The provisions of the United Nations Convention on Contracts for the International Sale of Goods are expressly excluded.

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II. Kundeninformationen

1. Identität des Verkäufers

P4P Solutions GmbH
Max-Holder-Str. 25
73630 Remshalden
Deutschland
Telefon: +49715120525995
E-Mail: info@massagesesselwelt.de


Wir sind nicht bereit und nicht verpflichtet, an Streitbeilegungsverfahren vor Verbraucherschlichtungsstellen teilzunehmen.

2. Informationen zum Zustandekommen des Vertrages

Die technischen Schritte zum Vertragsschluss, der Vertragsschluss selbst und die Korrekturmöglichkeiten erfolgen nach Maßgabe der Regelungen "Zustandekommen des Vertrages" unserer Allgemeinen Geschäftsbedingungen (Teil I.).

3. Vertragssprache, Vertragstextspeicherung

3.1. Vertragssprache ist deutsch .

3.2. Der vollständige Vertragstext wird von uns nicht gespeichert. Vor Absenden der Bestellung über das Online - Warenkorbsystem können die Vertragsdaten über die Druckfunktion des Browsers ausgedruckt oder elektronisch gesichert werden. Nach Zugang der Bestellung bei uns werden die Bestelldaten, die gesetzlich vorgeschriebenen Informationen bei Fernabsatzverträgen und die Allgemeinen Geschäftsbedingungen nochmals per E-Mail an Sie übersandt.

3.3. Bei Angebotsanfragen außerhalb des Online-Warenkorbsystems erhalten Sie alle Vertragsdaten im Rahmen eines verbindlichen Angebotes in Textform übersandt, z.B. per E-Mail, welche Sie ausdrucken oder elektronisch sichern können.

4. Verhaltenskodizes

4.1. Wir haben uns den Käufersiegel-Qualitätskriterien der Händlerbund Management AG unterworfen, einsehbar unter: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

4.2. Wir haben uns den Qualitätskriterien der Trusted Shops GmbH unterworfen, einsehbar unter: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

5. Wesentliche Merkmale der Ware oder Dienstleistung

Die wesentlichen Merkmale der Ware und/oder Dienstleistung finden sich im jeweiligen Angebot.

6. Preise und Zahlungsmodalitäten

6.1. Die in den jeweiligen Angeboten angeführten Preise sowie die Versandkosten stellen Gesamtpreise dar. Sie beinhalten alle Preisbestandteile einschließlich aller anfallenden Steuern.

6.2. Es fallen keine Versandkosten an.

6.3. Erfolgt die Lieferung in Länder außerhalb der Europäischen Union können von uns nicht zu vertretende weitere Kosten anfallen, wie z.B. Zölle, Steuern oder Geldübermittlungsgebühren (Überweisungs- oder Wechselkursgebühren der Kreditinstitute), die von Ihnen zu tragen sind. 

6.4. Entstandene Kosten der Geldübermittlung (Überweisungs- oder Wechselkursgebühren der Kreditinstitute) sind von Ihnen in den Fällen zu tragen, in denen die Lieferung in einen EU-Mitgliedsstaat erfolgt, die Zahlung aber außerhalb der Europäischen Union veranlasst wurde.

6.5. Die Ihnen zur Verfügung stehenden Zahlungsarten sind unter einer entsprechend bezeichneten Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot ausgewiesen.

6.6. Soweit bei den einzelnen Zahlungsarten nicht anders angegeben, sind die Zahlungsansprüche aus dem geschlossenen Vertrag sofort zur Zahlung fällig.

7. Lieferbedingungen

7.1. Die Lieferbedingungen, der Liefertermin sowie gegebenenfalls bestehende Lieferbeschränkungen finden sich unter einer entsprechend bezeichneten Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot.

7.2. Soweit Sie Verbraucher sind, ist gesetzlich geregelt, dass die Gefahr des zufälligen Untergangs und der zufälligen Verschlechterung der verkauften Sache während der Versendung erst mit der Übergabe der Ware an Sie übergeht, unabhängig davon, ob die Versendung versichert oder unversichert erfolgt. Dies gilt nicht, wenn Sie eigenständig ein nicht vom Unternehmer benanntes Transportunternehmen oder eine sonst zur Ausführung der Versendung bestimmte Person beauftragt haben.

Sind Sie Unternehmer, erfolgt die Lieferung und Versendung auf Ihre Gefahr.

8. Gesetzliches Mängelhaftungsrecht

Die Mängelhaftung richtet sich nach der Regelung "Gewährleistung" in unseren Allgemeinen Geschäftsbedingungen (Teil I).

9. Kündigung

9.1. Informationen zur Kündigung des Vertrages sowie den Kündigungsbedingungen finden Sie in den Regelungen zu "Montageleistungen" in unseren Allgemeinen Geschäftsbedingungen (Teil I) sowie im jeweiligen Angebot.

9.2. Informationen zur Kündigung des Vertrages sowie den Kündigungsbedingungen finden Sie in den Regelungen zu "Reparaturleistungen" in unseren Allgemeinen Geschäftsbedingungen (Teil I) sowie im jeweiligen Angebot.

10. Vertragslaufzeit / Kündigung

Informationen zur Laufzeit des Vertrages sowie den Kündigungsbedingungen finden Sie in der Regelung "Vertragslaufzeit / Kündigung bei Abonnement-Verträgen" in unseren Allgemeinen Geschäftsbedingungen (Teil I) sowie im jeweiligen Angebot.

Diese AGB und Kundeninformationen wurden von den auf IT-Recht spezialisierten Juristen des Händlerbundes erstellt und werden permanent auf Rechtskonformität geprüft. Die Händlerbund Management AG garantiert für die Rechtssicherheit der Texte und haftet im Falle von Abmahnungen. Nähere Informationen dazu finden Sie unter: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

letzte Aktualisierung: 22.10.2024