5 Steps to a Massage Chair
Here, we’ve compiled detailed, useful information about each of our 5 steps. From the moment you first consider buying a massage chair, through the purchase and delivery to your home or business, all the way to the warranty and care instructions. Read everything you need to know here.
How to Avoid an Expensive Mistake When Shopping
The most common mistake when buying a massage chair isn't choosing the wrong model, but doing things in the wrong order: checking the spec sheet first, then trying it out. If you do it the other way around, it'll be cheaper.
Step 1
Wishes, Requirements, Prerequisites
Have you been thinking about a massage chair, and now you just can't stop thinking about it? That's good news, because massage chairs offer many uses in areas such as these:
- as a measure to alleviate the effects of poor posture
- or “traditional” for tension-related pain in the neck or back
- as a supplement after physical activity or sports training
- for sore feet, legs, or hands, or swelling in the legs
- in old age, with declining mobility, in retirement
Important Questions
Buying a massage chair is a decision that requires careful consideration. Are you looking for relief for your back, your neck, or perhaps your hands and feet—or simply the “all-in-one” package, as it’s usually called? Ask yourself the following questions to clarify your expectations
What specific requirements do I have for my massage chair?
The requirements for a massage chair vary significantly depending on the intended use.
Is the goal rest, mental relaxation, and unwinding during a soothing massage, or perhaps a more vigorous and effective massage after physical activity, such as sports?
We often talk about comparing apples and oranges. Things that look similar and seem to be “the same” can sometimes have greater differences than expected.
It’s also important to know whether you’ll be the only one using the chair or if other people will want to use it as well, as their needs may differ.
It’s also important to know whether you’ll be the only one using the chair or if other people will want to use it as well, as their needs may differ.
How is your physical condition?
Especially when considering height, some models may be ruled out right away. For people 1.80 m or taller, not all models can fully reach the neck. Conversely, for people under 1.60 m tall, it becomes more difficult to find a suitable model that provides a proper foot reflexology massage. There are also weight restrictions to consider: Some chairs are designed for a maximum weight of 90 kg, others for 110 kg, and a few for 120 kg or even 150 kg. But the good news is that we have something for everyone in our extensive selection. But it’s not just height and weight that matter; even factors that might seem less important—such as shoulder or calf width—can play a significant role if you fall outside the standard range with an XXL or XXS size. If you have broader shoulders, this should be taken into account during the consultation process just as much as the opposite scenario of narrower shoulders or calves. Furthermore, any physical limitations, pre-existing medical conditions, or mobility issues are of great importance when selecting a massage chair. But here, too, our selection includes options for wheelchair users and those with osteoporosis.
The Installation Site
When it comes to preferences and requirements, one important aspect often comes up: the placement location.
You should carefully consider where your massage chair will eventually be placed. Almost any chair can fit comfortably in a space of about 2 × 1 m. But even if space is a bit tight, we’re sure to find a suitable model for you. Our recommendation: place it where you’ll use it most often, so you get the greatest benefit from it.
Most models now feature so-called Zero Wall technology, which means the chair can be placed close to a wall (5–10 cm). A few models, however, require up to 40 cm of clearance from the wall behind them. This must be taken into account.
Narrow access paths or winding staircases can pose a real challenge, as can the classic issue of narrow doors less than 80 cm wide; in such cases, a site survey should be conducted in advance. If space is particularly tight, we can also bring an outdoor lift or crane that can hoist a chair through a skylight.
You should carefully consider where your massage chair will eventually be placed. Almost any chair can fit comfortably in a space of about 2 × 1 m. But even if space is a bit tight, we’re sure to find a suitable model for you. Our recommendation: place it where you’ll use it most often, so you get the greatest benefit from it.
Most models now feature so-called Zero Wall technology, which means the chair can be placed close to a wall (5–10 cm). A few models, however, require up to 40 cm of clearance from the wall behind them. This must be taken into account.
Narrow access paths or winding staircases can pose a real challenge, as can the classic issue of narrow doors less than 80 cm wide; in such cases, a site survey should be conducted in advance. If space is particularly tight, we can also bring an outdoor lift or crane that can hoist a chair through a skylight.
Appearance and Design
You should also start thinking about the design and color choices and, if necessary, reach a consensus with your partner. You're sure to find both the right design and the perfect color in our showrooms.
Step 2
Our Consulting Services
Once the initial fundamental questions have been clarified—or at least given some thought—we move on to the next step: the consultation.
Brand-Neutral Consulting
The more information you can provide us about your preferences and expectations, the better we can address them. And even if you're completely open to suggestions or ideas, we're sure to find the right massage chair for you through our conversation.
What brands does Massagessessel Welt carry?
With 13 brands and well over 40 different models in our showrooms and online, we at Massagesessel Welt offer by far the largest selection in Europe and, consequently, in the German-speaking world as well. We’re amazed by competitors who, with a significantly smaller selection, claim to have the largest showroom in Germany.
The benefit of our large selection: in every price range and functional category, we offer multiple alternatives tailored to your wishes and needs.
Online, you’ll find detailed information about our massage chairs on the respective product pages on our website.
Online, you’ll find detailed information about our massage chairs on the respective product pages on our website.
Consultations by Phone, Video, and Online Chat
And if anything isn’t 100% clear or understandable to you, we’re available to answer all your questions via live chat, by phone, or even via video chat.
The benefit of our wide selection: in every price range and feature category, we offer several alternatives that can be tailored to your wishes and needs.
The benefit of our wide selection: in every price range and feature category, we offer several alternatives that can be tailored to your wishes and needs.
Test Drive - Of Course
Would you like to schedule an appointment right away? Then check here!
At our seven showrooms, we take plenty of time for you and your needs: Bad Säckingen, Dresden, Frankfurt, Hamburg, Leverkusen, Mannheim, and Stuttgart. In Bad Säckingen and Frankfurt, you can drop by without an appointment; at the other five locations, we’ll be happy to assist you by appointment. All appointments at our showrooms are held exclusively for you—and whoever you’d like to bring along. We set aside plenty of time (please allow about 90 minutes) to answer every single question, test relevant models, and explain the features and technology of our massage chairs.
We’ll show you openly and honestly which models are currently available for test seating in our showrooms—and unlike some competitors, we won’t lure you in with misleading claims.
At our seven showrooms, we take plenty of time for you and your needs: Bad Säckingen, Dresden, Frankfurt, Hamburg, Leverkusen, Mannheim, and Stuttgart. In Bad Säckingen and Frankfurt, you can drop by without an appointment; at the other five locations, we’ll be happy to assist you by appointment. All appointments at our showrooms are held exclusively for you—and whoever you’d like to bring along. We set aside plenty of time (please allow about 90 minutes) to answer every single question, test relevant models, and explain the features and technology of our massage chairs.
We’ll show you openly and honestly which models are currently available for test seating in our showrooms—and unlike some competitors, we won’t lure you in with misleading claims.
Step 3
The Order
Once you've successfully found the massage chair you want and are sure which one to choose, it's time to move on to the ordering process.
Online and in specialty stores
Online Ordering
For online orders, we offer standard payment options such as PayPal, Klarna, and
Sofortüberweisung. You can also easily complete the payment process using a credit card or a traditional bank transfer. Of course, the 14-day right of withdrawal applies to online orders. However, with our expert advice, you’ll rarely make a mistake when shopping with us. Everything you need to know about our terms and conditions is clearly and transparently outlined here
In-Store Order (Showroom)
Placing an order at one of our showrooms works a little differently. Together, we’ll fill out the order form, go over delivery and shipping in detail, and—here, too—several payment options are available.
In addition to debit and credit card payments, we also accept bank transfers and cash payments.
In addition to debit and credit card payments, we also accept bank transfers and cash payments.
Installment Purchase
For individual customers, we also offer the option of installment purchases, with terms of 12–24 months at 0% interest and no processing fee. Longer terms are available at attractive rates. You can read more here: [Link]
Leasing and Short-Term Rentals
If you are looking for massage chairs for your business or company, we offer purchase on account, attractive leasing options, or a rent-to-own plan.
Step 4
Delivery and Assembly
The shipping and delivery of a massage chair require careful planning. As a rule, we ship our massage chairs directly from our own warehouse—unlike some competitors, who ship them directly from the wholesaler. This allows us to offer very short delivery times of 3 to 5 days. You can find specific information about current inventory and delivery times on the respective product pages; here, too, we’re transparent and tell it like it is.
Our Delivery Options
Standard Shipping
In partnership with the freight forwarder DACHSER, we handle shipping and provide you with a reliable estimated delivery window right during the purchase process. Once the massage chair is on its way to you, you’ll of course receive a notification so we can coordinate the exact day and time of delivery. You can choose between a text message, an email notification with online appointment scheduling, or a personal phone call from DACHSER: With our standard delivery, your massage chair is delivered “curbside.” This means the carrier will literally drop off the chair at the curb outside your apartment or house. This expressly does not include further transport into a garage or building entrance. It is now your responsibility, with the help of a strong assistant, to unpack the chair, carry the parts to the installation site, and, depending on the model, perform any necessary final assembly there. Depending on the model, this may range from simply plugging in a power cord to screwing on the side panels and the base. Last but not least, you’ll need to dispose of the outer packaging (cardboard, plastic, and sometimes wood). However, we ask that you keep it for the duration of the 14-day cancellation period to make any return shipping—which we hope won’t be necessary—as easy as possible. Unlike with some competitors, the packaging is of course not required under your warranty.
Premium Shipping
In addition to our standard delivery, which is already included in the product price, we also offer a very affordable PREMIUM delivery option for a flat rate of €399 throughout Germany. In this case, all you have to do is hold the door open for us, and we’ll take care of the rest. Prior to delivery, we’ll send you a questionnaire to clarify the final stretch to the installation location and the layout of your premises. Here, we’ll ask you about door widths, the number of stairs, or the number of floors that need to be navigated. [LINK to questionnaire].
We’ll then coordinate the installation date with you, which normally takes place within 2–3 weeks.
Permanent employees of Massagesessel Welt —not third-party installers—will personally deliver your massage chair and place it in its designated spot.
Important: Please be very precise when providing information about door widths and any steps or staircases that need to be navigated, so we don’t encounter any surprises.
If we know in advance, delivery to a balcony or attic using an exterior lift or crane is also possible.
Once the massage chair has been set up, assembled, and is ready for use, please take a seat while we test all of the chair’s functions. We’ll also take care of proper disposal of the packaging, and you can begin enjoying relaxing massages in your home or business.
We’ll then coordinate the installation date with you, which normally takes place within 2–3 weeks.
Permanent employees of Massagesessel Welt —not third-party installers—will personally deliver your massage chair and place it in its designated spot.
Important: Please be very precise when providing information about door widths and any steps or staircases that need to be navigated, so we don’t encounter any surprises.
If we know in advance, delivery to a balcony or attic using an exterior lift or crane is also possible.
Once the massage chair has been set up, assembled, and is ready for use, please take a seat while we test all of the chair’s functions. We’ll also take care of proper disposal of the packaging, and you can begin enjoying relaxing massages in your home or business.
Welcome Box
To make assembly as easy as possible for you, every customer receives a welcome box from us that’s tailored to their specific massage chair model.
This box includes, among other things, helpful assembly guides such as links to installation videos, the Bluetooth code for the specific model, and—as a special highlight—a cleaning and care kit with stain-resistant properties [Link] as well as a fitness mat to help you fine-tune the intensity of each chair model.
Note for business customers: Long-lasting disinfectants [Link] and hygiene products such as headrests and foot covers/overshoes are also included in a convenient cleaning and hygiene kit to ensure you and your employees have a safe and germ-free start to your relaxation experience.
This box includes, among other things, helpful assembly guides such as links to installation videos, the Bluetooth code for the specific model, and—as a special highlight—a cleaning and care kit with stain-resistant properties [Link] as well as a fitness mat to help you fine-tune the intensity of each chair model.
Note for business customers: Long-lasting disinfectants [Link] and hygiene products such as headrests and foot covers/overshoes are also included in a convenient cleaning and hygiene kit to ensure you and your employees have a safe and germ-free start to your relaxation experience.
Step 5
Warranty, Service, and Maintenance
Residential customers receive a 5-year warranty on all chairs, including on-site service, with one exception: the OSIM uThrone comes with a 2-year warranty. Business customers receive a warranty ranging from 1 to 3 years, depending on the product. The warranty is valid at the installation location you specify in Germany, Austria, the Netherlands, Luxembourg, Liechtenstein, or Switzerland.
A warranty offer like this is hard to come by.
We won't let you down when it counts
Error or problem
Should any errors or problems arise, the process is very simple and straightforward: Contact us—whether by phone or email—and we’ll work to identify and resolve the issue. If a repair is unavoidable, we’ll certainly take care of it and dispatch our own service staff to your location. This usually happens 2–4 weeks after you’ve contacted us.
If a repair isn’t feasible or a replacement is unavoidable, we’ll also send our own service staff to you and arrange for a replacement.
So there’s no need for you to keep the packaging for years or worry about sending the item back to us. We believe you won’t find customer-focused service like this just anywhere.
So there’s no need for you to keep the packaging for years or worry about sending the item back to us. We believe you won’t find customer-focused service like this just anywhere.
Maintenance
Are you wondering how often you’ll need to have your massage chair serviced?
There’s a simple answer to that—and one we think you’ll be happy to hear. That’s because a massage chair typically doesn’t require any technical maintenance when used at home.
We’ll compare the effort involved to that of a washing machine: there’s a lot of moving parts there, too, and it has bearings and seals. But let’s be honest—how often have you had your washing machine serviced?
Of course, it can be a good idea to check here and there every few months—and especially after heavy use—to see if there are any visible changes. However, with regular and proper use, there’s no reason why your massage chair shouldn’t have a long service life.
In rare cases, for example, it may happen that the manufacturer applied slightly too little oil to the machinery during production, and the massage chair might squeak slightly. In such cases, we’ll of course send you some more oil and provide instructions on how to use it, or we’ll even come by in person.
We’ll compare the effort involved to that of a washing machine: there’s a lot of moving parts there, too, and it has bearings and seals. But let’s be honest—how often have you had your washing machine serviced?
Of course, it can be a good idea to check here and there every few months—and especially after heavy use—to see if there are any visible changes. However, with regular and proper use, there’s no reason why your massage chair shouldn’t have a long service life.
In rare cases, for example, it may happen that the manufacturer applied slightly too little oil to the machinery during production, and the massage chair might squeak slightly. In such cases, we’ll of course send you some more oil and provide instructions on how to use it, or we’ll even come by in person.
Cleaning and Care
You’ll find plenty of information and tips on cleaning and care in our welcome kits. In short, however, it’s sufficient to clean the plastic surfaces of your massage chair at regular intervals or as needed using an alcohol-free glass or all-purpose cleaner, and to apply a protective treatment to the synthetic or genuine leather every 4 to 6 months. When cleaning the remote control or tablets, make sure the cloth isn’t too damp. That’s all there is to it.
Important: Please do not use any cleaners containing alcohol or abrasives when cleaning.
Important: Please do not use any cleaners containing alcohol or abrasives when cleaning.