Where is your service and repair center?

Our service and repair center is located in Remshalden-Geradstetten near Stuttgart, at Wilhelm-Enßle-Straße 56. The technicians fromMassagesessel Welt and Allgäuer Massagetechnik work there.

In most cases, you don't even need to go there. If a warranty claim arises, we'll send a technician to your home with the replacement part instead of picking up the chair. The center is the repair shop behind the scenes: This is where the replacement parts are stored, and where we repair appliances that can't be fixed on-site.

The best way to report a defect is by phone at +49 7151 205 259 98 or via WhatsApp at +49 176 301 564 21. Please have the model name and serial number ready; you’ll find them on the sticker on the back. Most issues can be resolved right over the phone.

We also order replacement parts for appliances you didn't purchase from us, as long as the manufacturer still supplies them. For discontinued brands, we'll be upfront with you if parts are no longer available, rather than making you wait for a repair that won't happen.