Do you offer a warranty?

Yes. We offer private customers a 5-year warranty on our massage chairs, including on-site service. The only exception is the OSIM uThrone, which comes with a 2-year warranty. Business customers receive a warranty of 1 to 3 years, depending on the product. The warranty period begins on the delivery date.

"On-site" means that if a warranty claim arises, a technician will come to your home with the replacement part in hand. You don't have to pack up the chair and send it anywhere. With a piece of furniture weighing 90 to 130 kilograms, that's the real difference.

The warranty covers material and manufacturing defects as well as functionality. If a defect occurs, we will repair the device or replace it with an equivalent one. Geographically, the warranty applies in Germany, Austria, Switzerland, Liechtenstein, and Luxembourg. Your statutory rights regarding defects remain unaffected; the warranty is in addition to those rights.

All details can be found in the warranty terms.