Customer ServiceErrorsCustomer Support
What does "on-site warranty" mean?
An on-site warranty means that our technician comes to you instead of you having to send the chair in. You contact us by phone or email, we work together to pinpoint the problem, and if a repair is needed, our own service staff will come to you. Why...
Michael Roedeske
Owner of Massagesessel Welt
Last updated:
Our on-site warranty means that our technician comes to you instead of you having to send the chair in. You contact us by phone or email, we work with you to pinpoint the problem, and if a repair is necessary, our own service staff will come to your location.
You don’t realize why this matters until an emergency arises. A massage chair weighs between 90 and 130 kilograms and won’t fit in a standard package. Without on-site service, you’d have to hire a shipping company, return the chair in its original packaging, and wait weeks for it to be returned.
We operate our own service and repair center in Remshalden, and in the event of a warranty claim, we dispatch a technician with the appropriate replacement part. A large number of cases can be resolved over the phone, since many malfunctions are caused by operator error or loose connections.
Please call +49 7151 205 259 95, daily from 8 a.m. to 9 p.m.
For details on what is covered, including time limits and exceptions, please refer to our warranty terms.
